Terms of Service

Agreement Overview

By engaging our services, accessing our website, or signing a service contract, you acknowledge that you have read, understood, and agree to be bound by these Terms.

Services Provided

Explorer Tech provides the following services:

Client Responsibilities

As our client, you agree to:

Information and Access

• Provide accurate, complete, and timely information required for service delivery
• Grant necessary access to systems, accounts, and resources
• Respond to requests for information within reasonable timeframes
• Designate appropriate contact persons with decision-making authority

Content and Materials

• Provide content, images, and materials in required formats and specifications
• Ensure all provided content is legally compliant and properly licensed
• Review and approve deliverables within specified timeframes
• Maintain backups of critical data and content

Compliance and Cooperation

• Comply with all applicable laws and regulations
• Cooperate with security requirements and best practices
• Participate in scheduled meetings and project communications
• Test deliverables and provide feedback promptly

Payment Terms

Pricing and Invoicing

• All prices are quoted in USD or local currency as specified in contracts
• Invoices are issued according to project milestones or monthly for ongoing services
• Payment terms are Net 30 days unless otherwise specified
• Late payments may incur interest charges of 1.5% per month

Additional Costs

• Third-party services, licenses, and hosting costs are billed separately
• Rush jobs may incur additional charges (minimum 25% premium)
• Scope changes require written approval and may affect pricing
• Travel expenses for on-site work are billed at cost

Project Management and Delivery

Timelines and Milestones

• Project timelines are estimates based on information available at project start
• Delays caused by client-side factors may extend delivery dates
• Major scope changes may require timeline renegotiation
• We will communicate promptly about any potential delays

Testing and Acceptance

• Clients have 10 business days to test and review deliverables
• Minor bug fixes are included in initial delivery
• Major functionality changes require separate project scope
• Final acceptance is required in writing before project completion

Intellectual Property Rights

Client Content and Materials

You retain all rights to content, materials, and intellectual property that you provide. You grant us a limited license to use these materials solely for the purpose of delivering contracted services.

Developed Materials

• Custom code and designs created specifically for you become your property upon full payment
• General methodologies, techniques, and know-how remain our intellectual property
• Third-party components are licensed separately and subject to their respective terms
• We retain the right to use general knowledge and experience gained from projects

Portfolio and Marketing Rights

We may showcase completed work in our portfolio and marketing materials unless you specifically request confidentiality in writing. We will not disclose confidential business information or sensitive details.

Warranties and Limitations

Service Warranty

• We warrant that services will be performed with professional competence
• We will correct defects in workmanship at no charge for 30 days after delivery
• We do not warrant third-party services, software, or hosting platforms
• No warranty is provided for issues caused by client modifications or external factors

Limitation of Liability

Excluded Damages

We shall not be liable for indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, or business opportunities.

Termination

Termination by Client

• You may terminate services with 30 days written notice
• You remain liable for all work completed and costs incurred
• Refunds are not provided for completed work or third-party costs
• We will provide deliverables for work completed to date

Termination by Company

• We may terminate for non-payment after 30-day notice
• We may terminate immediately for material breach of agreement
• We may terminate with 30 days notice for operational reasons
• Upon termination, you receive deliverables for paid work

Data Protection and Confidentiality

Confidential Information

We agree to maintain the confidentiality of your proprietary information and data. This includes business plans, customer lists, technical specifications, and any information marked as confidential.

Data Security Measures

• We implement appropriate technical and organizational security measures
• Access to client data is restricted to authorized personnel only
• We maintain backup and disaster recovery procedures
• We comply with applicable data protection regulations

View our Privacy Policy for detailed information about data handling

Force Majeure

Neither party shall be liable for delays or failures in performance resulting from acts beyond reasonable control, including but not limited to natural disasters, government actions, pandemics, internet outages, or other unforeseeable circumstances.

Dispute Resolution

Good Faith Negotiation

The parties agree to attempt to resolve any disputes through good faith negotiation before pursuing formal legal action.

Governing Law

These Terms shall be governed by and construed in accordance with the laws of Togo. Any legal proceedings shall be conducted in the courts of Lomé, Togo.

Contact for Terms Questions

For questions about these Terms of Service, please contact us:

Modifications to Terms

We reserve the right to modify these Terms at any time. Material changes will be communicated to active clients via email and posted on our website. Continued use of our services after changes constitutes acceptance of modified Terms.

Last Updated: January 2025